Top 6 Qualities to Look for in a Group Travel Agency
By Dale Harris

Planning a vacation is enough to make you want to rip your hair out. Trying to plan a vacation for a whole group of people, on the other hand? You might as well take back your time off at work.

One of the best ways to reduce the stress that goes into planning a large vacation, you can hire an agency to help you out.

From booking flights and planning excursions, a group travel agency will be able to make your vacation one of the most memorable trips of your life!

If you're not sure what to look for when choosing a travel agency for your next trip, be sure to keep reading for some of the most essential qualities your agency should have.

1. Honesty

First things first — you want to find a travel agency that will be honest and upfront with you. Between their fees, cancellation costs, and other substantial price tags, you'll want an agent that doesn't hide things from you.

If you feel that your agency is pushy, trying to sell you something you're not keen on, that's a red flag. Instead, they should point you in the right direction to ensure you have the best possible time on your trip.

Your agent should also be realistic. Though they want to help you plan your dream vacation, sometimes you may have too many ideas for one trip.

Instead of planning a tight-scheduled trip for your travel group, they'll help you narrow down your options to ensure you can relax and enjoy yourself.

2. Understandable

Planning a vacation for a big group of people can be extremely stressful.

Between different personalities with varying interests, to those who can't participate in certain activities, it can be a challenge to ensure that everyone has a good time during their travels.

A good agent will be able to digest all of the various information presented to them and create the best possible trip.

It is crucial to understand that as a group, there will need to be a bit of compromise. However, professional group travel planners will be able to understand, digest, and manage different personalities.

3. Resourceful

Not only do you want a travel agent who is honest and realistic, but you also want an agency that will work to get you the best possible deals.

Whether they find you great flight deals or fight to get you a group travel discount, you'll want someone with valuable insider knowledge.

Your travel planner should also be able to quickly adapt to different situations. Traveling is full of bumps and mishaps, so having a well-equipped agent will help make your trip as smooth as possible.

Whether your flight gets delayed or canceled, or something happens to a reservation, your agency should have your back for the duration of your trip.

4. Organization

Another critical quality is organization. If you walk into an agency and it's a mess, that can be a red flag!

After all, you don't want to feel like a piece of paper lost on a desk! Instead, the office should be well organized and clean.

The last thing you want is for your agent to lose your itinerary, personal information, or any details you have given them. It's their job to ensure they provide the best trip possible and staying organized is essential.

The information and details they provide you should be delivered on time, clearly explicated and well organized. Between itineraries or crucial documents, everything will be laid out clearly.

5. Knowledgeable

As with any professional you hire, you'll want to make sure that you hire someone who is an expert in their field.

Whether they provide insider knowledge, like when to schedule the cheapest flights or how to find the least pricey hotels or they help point you in the right direction when it comes to where to head next, you'll want an expert.

You'll also want someone who understands where you plan on going and can find you the best places to visit.

Whether you're going abroad or visiting a new city, a great agent can help you avoid tourist locations and hang where the locals go.

6. Communication Skills

The last thing you want is to consistently have to reach out to your agent to get updates, confirmation, and information. Instead, finding an agent that keeps you up to date and in the know is essential.

Whether they call, text, or email you, strong communication skills are an essential characteristic you'll want to look for.

This will also be a reflection of their professionalism, as how they choose to communicate and speak will let you know whether or not the agent is courteous, polite, and kind.

Not only do you want your agent to communicate well with you, but you want them to advocate for you! Whether they're getting your group deals or finding discounts, they should also be able to communicate with vendors.

Selecting the Best Group Travel Agency, Made Simple

Traveling with a group can be exhausting. Between trying to accommodate everyone's request to worrying about whether or not everyone is enjoying yourself, trying to come up with your own travel plan can be a dud.

However, finding an agency that specializes in group travel can help you kick back and relax during your trip!

If you found this guide to selecting a group travel agency informative, be sure to check out the rest of our website. There, you'll find more great lifestyle tips and tricks to help you have the vacation of your dreams.

First published on 1 April 2022.


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